Terms & Conditions, Privacy and Cookie Policy
Ordering
All prices are quoted in Hong Kong Dollars, and may be per bottle or per case, as marked. The prices exclude any tax and duty.
We accept payment by PayPal, Amex/AE, Visa and MasterCard.
Stock
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. Occasionally we may suggest an alternative item or offer a refund, it's your choice. You may cancel your order at any time prior to shipping.
Vintages
Vintages may vary from store to store and when delivered. Every effort is made to ensure the current vintage is displayed, however variations can occur.
If the vintage is shown in the main title of the wine, you will receive that vintage.
Delivery
Weather
During public holidays and adverse weather conditions we cannot guarantee delivery.
We are not able to deliver when the Typhoon Signal #8 or the Black Rain signal is hoisted.
Delivery times
We will endeavour to deliver within the slots we offer at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, delivery times may be longer than the stated schedule.
Delivery Address
We only deliver to one address per order. If you wish us to deliver to more than that one address please place a separate order for each location.
Please contact us to make any special delivery arrangements before placing an order.
Country Parks & Difficult Areas: .
We are unable to deliver to some areas or may not be able to offer the regular schedule. If in doubt please, contact us for more info.
Risk
You agree that risk of loss of or damage to your order where delivery is to unattended locations (such as locations which are not attended by yourself or any person who is not acting on your behalf).
Stolen Wine
If you give instructions for us to leave your wine outside your house and the wine gets stolen, we’ll replace it free of charge, providing you notify us and the police within 3 days.
Breakages
In the event that any of the bottles in your case are broken, please let us know within 7 days and we’ll credit the money into your account within 30 days.
Quality & Returns
If you buy more than one bottle of a one particular wine and you don't like a bottle and wish to return the others, we will credit you for that bottle.
If you bought a whole case of one particular wine, then we will refund the whole case, provided that you have only drunk one bottle from the case.
If a wine has been kept longer than 30 days or stored inappropriately, we may not be able to offer a refund.
Outer Island, Country Parks & Difficult Area returns
We are unable to collect wines from many of these areas. If you decide to return a product we would ask you to drop them off at one of our 'pickup locations' or to take them to your place of work for us to pickup.
Refunds
Refunds will only be offered for wines purchased from us within 30 days of your order.
We endeavor to provide refunds within 7 days but in some cases it may take up 30 days while we investigate any particular issues with a third party.
Drink responsibly
*How much is too much?
Many experts advise that people should not regularly drink more than their daily unit guidelines:
Men: 3-4 units of alcohol
Women: 2-3 units of alcohol
This advice applies regardless of how often you drink alcohol; you shouldn't interpret the guidance as allowing you to "save up" your units so you can drink them all on a Friday night.
*You should always ask the advice of your Doctor.
What is a unit?
The size and strength of your drink will determine the number of units it contains. It's not quite as simple as one drink, one unit - a glass of wine can range between just over one unit and more than three units depending on the size of the glass and type of wine.
Remember, when you're drinking at home, you tend to pour measures that are larger than you get in your local.
Limitation of liability
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
a. loss or damage was not foreseeable to both parties when the contract was formed;
b. loss or damage relates to business and/or non-consumers.
Subject to Returns & Replacements we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Under no circumstance whatsoever shall Blue Note Wine or any affiliates, directors, officers or employees (together, the “Company”) be liable for special or consequential damages including loss of business, and in no event shall any liability of the Company exceed the purchase price of any product purchased.
We reserve the right to cancel any order without notification. If there is an issue or problem with your order we will try to contact you to resolve it.
While we aim to be accurate, any availability information or delivery estimates on the website or the order confirmation in relation to products or services are approximate. As we process your order, we will inform you if any products or services turns out to be unavailable.
Customers should also be aware of the following inherent risks and warnings:
Alcohol should be consumed in moderation.
A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time
Privacy Promise
We take your privacy very seriously and will not pass your details to any third party, except our delivery company.
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.